Major Incident Lead

InterSystems(3 days ago)

HybridFull TimeSenior$87,000 - $116,000Managed Services

About this role

This role is responsible for leading the response to high-severity incidents affecting InterSystems' managed services platforms. Acting as the Incident Commander, the Major Incident Lead ensures rapid service restoration, effective communication, and coordination across multiple teams, focusing on maintaining service reliability and operational excellence in a mission-critical environment.

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Required Skills

Incident Management
SRE
ITIL
Cloud Platforms
Observability
ServiceNow
PagerDuty
Jira
Google Cloud
AWS

Qualifications

Bachelors in Computer Science
Masters in Engineering

About InterSystems

intersystems.com

InterSystems is a global software company that builds high-performance, cloud-first data platforms and healthcare information systems. Its products (including InterSystems IRIS, HealthShare, and TrakCare) help organizations integrate, manage, and analyze data from disparate sources so it’s clean, AI-ready, and actionable. The company emphasizes interoperability, real-time analytics, and enterprise-grade scalability and reliability for sectors such as healthcare, finance, and logistics. Customers rely on InterSystems for fast transaction processing, robust data integration, and solutions for clinical workflows and health information exchange.

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