Wipro
This role involves acting as the primary point of contact for major incidents, driving resolution through relevant teams, and ensuring service restoration within agreed SLAs. The incumbent coordinates with subject matter experts to conduct thorough root cause analysis, prepares detailed incident reports, and facilitates knowledge sharing sessions to prevent future occurrences. As a Senior leadership position, the individual ensures preventive actions are taken and updates resolution procedures in operational databases.
Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Wipro didn’t post a salary, so this is our estimate from similar listings.