Major Incident Manager

Capgemini is seeking a Major Incident Manager to join their team in Lisbon on a hybrid work basis. The role involves leading and coordinating major incident management end-to-end to ensure resolution within SLA/MTTR. The position requires acting as the central point of contact between technical teams, stakeholders, and third parties while driving incident resolution and problem management activities. The ideal candidate will ensure adherence to ITIL processes and contribute to continuous service improvement.