Major Incident Manager

The Major Incident Manager orchestrates the response to high-impact incidents, ensuring timely resolution and minimizing service disruption while maintaining clear communication across stakeholders. This role requires exceptional crisis management skills and technical acumen to coordinate cross-functional teams under pressure and drive end-to-end incident resolution. The position involves leading post-incident reviews, tracking metrics for systemic improvement, and translating technical details into business-impact language for effective stakeholder updates.