Major Incident Manager

The Major Incident Manager leads the response to high-impact IT incidents, guiding technical teams and stakeholders from initial assessment through to service restoration. This role ensures incidents are managed consistently and auditably while minimizing disruption to Kingfisher's services and customers. The position requires collaboration across technical teams, third-party suppliers, and senior leaders, with a focus on rapid decision-making and clear communication. Out-of-hours support and on-call duties are also part of the role's responsibilities.