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Managed Services Consultant - Lead at Sprinklr - ApplyBlast

Managed Services Consultant - Lead

Sprinklr

2 days ago

3.4 on Glassdoor

Gurgaon, Haryana, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Managed Services Consultant - Lead role at Sprinklr involves leading managed services delivery for CCaaS customers, driving platform configuration, optimization, and adoption across digital and voice ecosystems. The position requires translating business requirements into scalable CCaaS solutions, managing omnichannel workflows, and ensuring continuous value realization for enterprise clients. This hands-on solution lead role focuses on achieving strong customer outcomes and operational improvements.

Responsibilities

Lead managed services delivery for Sprinklr CCaaS customers
Translate customer business requirements into best-practice CCaaS solutions
Manage end-to-end configurations across omnichannel workflows and routing

Skills

About Sprinklr

sprinklr.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2009

View Profile

Sprinklr is an AI-native customer experience management platform that unifies customer journeys across every touchpoint through four product suites: Sprinklr Service, Social, Insights, and Marketing. It empowers marketing, customer service, and CX teams with AI-driven automation, real-time insights, and omnichannel engagement capabilities. Trusted by global iconic brands, Sprinklr helps organizations deliver consistent, high-quality customer experiences that drive lasting loyalty.