Technical II, IT Operations (TCF)

Philip Morris International(6 days ago)

RemoteFull TimeMedior$89,565 - $119,858 (estimated)IT Operations

About this role

The role involves supporting and maintaining Voice solutions like Avaya and Oracle SBCs, working with CCaaS platforms, and managing omnichannel digital services. It requires handling both support and deployment activities in a cross-functional, international environment.

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Required Skills

Avaya
Oracle SBCs
CCaaS
IVR Scripting
API Integration
WebRTC
SIP Protocols
Verint
Nice
Support

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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