Managed Services Practice Lead
Quantiphi(2 months ago)
About this role
As the Service Practice Lead for Managed Services, you will be the leader behind our operational excellence, responsible for establishing robust processes, ensuring unwavering adherence to KPIs, and executing deliverables. The role demands a strong leader with a proven track record in people management, capable of guiding a team to enhance business efficiency and elevate customer experience across all programs.
Required Skills
- IT Service Management
- Major Incident Management
- Change Management
- Service Delivery
- Program Management
Qualifications
- 12+ years of progressive experience in IT Service Management
- Proven leadership in Major Incident Management
- Extensive hands on experience with ITSM tools
- Strong knowledge of industry best practices
- Understanding of SDLC, Agile & DevOps principles
About Quantiphi
quantiphi.comReimagine business for the AI era, with AI-first digital engineering: We help enterprises reimagine and realize transformational opportunities that are core to their business.
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