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Managed Svcs Service Manager III at Equinix - ApplyBlast

Managed Svcs Service Manager III

Equinix

4 months ago

3.7 on Glassdoor

Tampa, Florida

Hybrid

Full Time

Senior

0 applicants

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About this role

This role supports small to large field, major, or channel accounts with post-sale support, onboarding, and issue resolution. The position involves managing churn risk, preparing quarterly business reviews, and handling executive escalations independently. Key duties include developing service improvement plans, creating complex data reports, and managing contract documents for execution.

Responsibilities

Support customer accounts including high complexity and strategic global accounts
Resolve post-sale tactical issues and manage executive escalations independently
Lead account teams in developing customized quarterly business review materials
Create complex ad hoc reports with visualizations and data insights
Prepare contract documents and resolve standard contractual claims and disputes

Skills

About Equinix

equinix.com

Headquarters

Redwood City, California, United States

Company Size

10001+ employees

Founded

1998

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Equinix is the largest global data center and colocation provider for enterprise network and cloud computing. Secure datacenter management technologies and systems.