Management Level Senior Team Lead
NTT DATA,(1 month ago)
About this role
The Senior Team Lead, Managed Services Operations at NTT DATA is responsible for ensuring contracted managed services outcomes are delivered, keeping client IT infrastructure and systems operational. The role operates at a regional/country or services-function level, accountable for high-level service delivery and client satisfaction. It supports planning, building, and supporting managed services while driving continuous improvement and operational excellence.
Required Skills
- Troubleshooting
- Ticketing
- Escalation Management
- Automation
- Service Delivery
- Team Leadership
- Coaching
- Client Engagement
- SLA Management
- Change Management
+4 more
Qualifications
- Bachelor's Degree in Information Technology or Computing
- ITIL Certification
About NTT DATA,
global.nttAt NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.
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