Manager, Application and Technical Support (Data & Intelligence Products)

Strata Decision Technology(2 months ago)

HybridFull TimeManager$100,000 - $130,000Technical Support

About this role

The Manager, Application and Technical Support leads a team that supports Strata’s Data & Intelligence applications used for benchmarking across financial, operational, and clinical domains. The role focuses on ensuring reliable service delivery, strengthening support processes, and developing a high-performing team with deep product and data knowledge. This position combines people leadership with operational rigor to elevate customer experience and scale data-driven products.

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Required Skills

Leadership
Coaching
Talent Development
Support Operations
Ticket Triage
Case Management
SLA Management
Customer Satisfaction
Escalation Management
Technical Troubleshooting

+12 more

About Strata Decision Technology

stratadecision.com

Strata Decision Technology builds financial software, data and analytics to help organizations improve decision‑making and performance. Their cloud-based platform combines budgeting, forecasting, cost/revenue analytics, benchmarking data, and reporting to streamline financial planning and performance management. Strata pairs its technology with data services and advisory support—primarily for healthcare providers and similar institutions—to drive better financial outcomes and operational decisions.

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