Manager, Customer Care
Freedom Solutions Group(5 months ago)
About this role
Litera is a legal technology company that builds integrated software to help legal professionals streamline workflows and collaborate securely. The Manager, Customer Care is a leadership role within the support organization focused on driving service quality and operational excellence across Litera’s product suite. The position works closely with cross-functional teams to represent customer needs and support organizational goals.
Required Skills
- SLA Management
- Ticket Triage
- Coaching
- Onboarding
- Escalation Management
- CSAT Monitoring
- Root Cause Analysis
- Reporting Dashboards
- Zendesk
- Salesforce
+2 more
Qualifications
- Bachelor's Degree in Business
- Bachelor's Degree in Information Technology
- Bachelor's Degree in Legal Studies
- KCS Methodology (preferred)
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