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© All Rights Reserved. ApplyBlast.com
Qantas Group
The Manager, Business Improvement - Contact Centres role at Qantas drives quality, compliance, and continuous improvement strategies across the Customer Care & Recovery function and Global Contact Centres. This position leverages data, insights, and AI-enabled capabilities to identify risks, uncover trends, and deliver initiatives that enhance customer experience and operational excellence. The role involves partnering with operational leaders to support innovation, performance optimization, and the adoption of new digital technologies.
Headquarters
Mascot, New South Wales, Australia
Company Size
10001+ employees
Founded
1920
Qantas Airways is Australia’s flag carrier and a major global airline (IATA: QF) operating domestic and international passenger services. It positions itself as a full‑service carrier, offering all‑inclusive onboard service—entertainment, refreshments and checked baggage—along with seasonal and long‑haul non‑stop routes. Qantas also provides online booking and travel management tools and partners for hotels, car hire and round‑the‑world itineraries through alliances like oneworld. Travelers choose Qantas for its extensive network, strong safety and service reputation, and integrated travel products.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Qantas Group.
Qantas Group didn’t post a salary, so this is our estimate from similar listings.
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