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Manager, Client Leadership at Firework - ApplyBlast

Manager, Client Leadership

Firework

5 months ago

2.9 on Glassdoor

Saudi Arabia

Onsite

Full Time

Senior

0 applicants

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About this role

A Customer Success Manager at a B2B SaaS company focuses on building long-term partnerships with enterprise accounts across multiple verticals, driving revenue growth through upselling, reducing churn, and improving customer satisfaction. The role involves managing the entire post-sale customer journey, collaborating with cross-functional teams, and providing strategic insights to enhance product adoption and customer retention.

Skills

Qualifications

Bachelor’s Degree

About Firework

firework.com

Headquarters

San Mateo, California, United States

Company Size

201-500 employees

Founded

2017

View Profile

Firework is an AI-powered video commerce platform that helps brands transform online and in-store shopping by delivering interactive, shoppable video experiences. Its product suite includes shoppable video, video showrooms, 1:1 video chat, and an AI video sales assistant to boost engagement, personalization, and conversions. Firework integrates with e‑commerce and retail workflows to enable livestreaming, “shoppertainment,” and immersive digital storefronts for retailers and consumer brands. Founded in 2017 and based in San Mateo, CA, the company has raised significant funding (including a $150M round led by SoftBank) and works with major retailers and brands.