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Manager, Contact Center WFM Forecasting at CVS Health - ApplyBlast

Manager, Contact Center WFM Forecasting

CVS Health

2 months ago

3.2 on Glassdoor

Remote

Full Time

Manager

1 applicant

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About this role

The Manager, Contact Center WFM Forecasting is responsible for developing and maintaining volume forecasts for CVS Health's large-scale, omni‑channel Retail Customer Care organization. This role builds and refines advanced projection models, monitors forecast performance, and collaborates with business leaders to translate forecasts into staffing and financial plans, while leading a team of forecasting analysts.

Responsibilities

Develop and implement daily, monthly and long-range forecasts
Monitor forecast performance and drive process improvements
Lead, coach, and develop forecasting analysts

Skills

Qualifications

Bachelor's Degree

About CVS Health

cvshealth.com

Headquarters

Woonsocket, Rhode Island, United States

Company Size

10001+ employees

Founded

1963

View Profile

CVS Health is America's leading health solutions company, providing integrated services across retail pharmacy (CVS Pharmacy), pharmacy benefits management (CVS Caremark), and health insurance (Aetna). The company offers pharmacy services, health plans, clinical care (including MinuteClinic), and health-and-wellness programs for consumers, employers, and government payers. By combining a large national retail footprint with claims processing, care management, and clinical services, CVS Health aims to coordinate care, lower costs, and improve health outcomes. Businesses and consumers use its solutions for medication management, plan administration, and in-person and virtual care.