Manager, Control Tower Service Delivery (CTSD)

The Manager, Control Tower Service Delivery (CTSD) leads a regional team within the Customer Care organization to drive operational execution, customer excellence, and sustainable growth across the Asia Pacific region. This role focuses on optimizing end-to-end supply chains through advanced purchase order and booking management while ensuring high service quality and customer retention. The position requires strong freight forwarding expertise and ocean market knowledge to deliver continuous service improvements and maintain best-in-class data quality.