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Manager, Customer Analytics at Acrisure - ApplyBlast

Manager, Customer Analytics

Acrisure

4 months ago

Oklahoma City, OK

Onsite

Full Time

Senior

0 applicants

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About this role

As a Manager of Data Analytics within a fast-growing SaaS payroll company, this role will transform data into actionable insights to drive customer retention, reduction of churn, and upsell revenue. The leader will build predictive models, define customer health scoring, and partner cross-functionally to create executive dashboards that inform high-level business decisions. Success in this position requires a deep understanding of SaaS metrics and the ability to bridge the gap between technical data teams and business stakeholders.

Responsibilities

Build and maintain churn prediction models using behavioral data
Design and operationalize a scalable customer health score framework
Develop executive-level dashboards tracking retention and LTV
Identify and quantify key drivers of customer churn across segments
Integrate diverse data sources including Salesforce and Genesys systems

Skills

About Acrisure

acrisure.com

Headquarters

Grand Rapids, Michigan, United States

Company Size

10001+ employees

Founded

2005

View Profile

Acrisure is a global insurance broker and business-solutions firm that connects entrepreneurs and organizations with insurance, risk-management, and advisory services. It provides property & casualty, specialty, employee-benefit, and program solutions through a large network of partner agencies and technology platforms. Acrisure emphasizes tech-enabled distribution, data-driven risk analytics, and customized programs to help clients protect assets and scale their businesses. The firm blends brokerage expertise with fintech tools to streamline coverage, claims, and business operations.