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EverPro - Customer Data & Insights Analyst at EverCommerce - ApplyBlast

EverPro - Customer Data & Insights Analyst

EverCommerce

4 months ago

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Customer Data & Insights Analyst builds and maintains the data infrastructure, dashboards, and forecasting models at the core of EverCommerce's new CX Operations function. Reporting to the Director of CX Operations, this individual drives growth and retention by creating single-source-of-truth reporting for health scoring, churn, and revenue metrics across 17+ product brands. The role requires designing predictive models and defining data standards to support cross-functional leadership in a high-growth B2B SaaS environment.

Responsibilities

Build and maintain single source of truth for GRR, NRR, and churn metrics
Design predictive churn models to support revenue and retention goals
Own the CX analytics stack including Salesforce and GuideCX dashboards
Define data quality standards and remediate fragmented data sources
Synthesize cross-functional trends into executive-level insights

Skills

About EverCommerce

evercommerce.com

Headquarters

Denver, Colorado, United States

Company Size

1001-5000 employees

Founded

2016

View Profile

EverCommerce (NASDAQ: EVCM) is the leading service commerce platform providing vertically-tailored, integrated SaaS solutions to more than 745,000 global service-based businesses. Its software brands serve industries including home and field services, health services, and wellness, helping businesses manage operations, streamline customer engagement, and accept payments. EverCommerce's digital and mobile solutions are designed to accelerate growth, improve retention, and create convenient experiences between customers and their service professionals.