Manager, Customer Experience Analytics
Athens Services(14 days ago)
About this role
The Manager, Customer Experience Analytics is responsible for turning customer and operational data into insights that inform business decisions and improve customer satisfaction. They develop analytics strategies, analyze data, and communicate findings to leadership, working across various departments to enhance the overall customer experience.
Required Skills
- Data Analysis
- Customer Insights
- Storytelling
- Key Performance Indicators
- Operations Analysis
- Voice of the Customer
- Segmentation
- Root Cause Analysis
- Data Visualization
- Performance Measurement
About Athens Services
athensservices.comDiscover reliable waste collection, recycling, and organic services with Athens Services — proudly serving Los Angeles communities for over 60 years.
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