Manager, Customer Experience (On-Site)
Kohl's
About this role
This onsite-hybrid role at Kohl's Corporate Office in Menomonee Falls, WI leads the omni-channel customer experience strategy. The Manager translates the enterprise CX vision into actionable strategies and frameworks to drive customer engagement and long-term loyalty while partnering across analytics, marketing, digital, stores, merchandising, and operations.
Skills
Qualifications
About Kohl's
kohls.comEnjoy free shipping and easy returns every day at Kohl's! Find great savings on clothing, shoes, toys, home décor, appliances and electronics for the whole family.
Recent company news
Milwaukee Journal SentinelKohl's CEO explains focus on 'middle to low-income' shoppers
4 hours ago
24/7 Wall St.Kohl’s Corporation Faces Fresh Downgrades From Goldman Sachs and JP Morgan
1 day ago
HFBusinessKohl's Corporation Reports Results for Quarter & Year End
16 hours ago
Customer Experience DiveKohl’s is investing in a better omnichannel experience. Is it enough?
18 hours ago
Yahoo FinanceKohl's Corporation Q4 2025 Earnings Call Summary
1 day ago
About Kohl's
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Kohl's.
Salary
$80k – $106k
per year
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