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Manager, Customer Experience at TD Bank - ApplyBlast

Manager, Customer Experience

TD Bank

5 months ago

Vancouver, British Columbia

Onsite

Full Time

Senior

0 applicants

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About this role

A Manager Customer Experience at TD Canada Trust leads frontline teams to deliver exceptional service, resolve complaints, and promote banking products in a branch setting. This role involves mentoring staff, maintaining operational excellence, and collaborating with internal partners to enhance the overall customer journey.

Responsibilities

Mentor team members and drive operational excellence
Manage employee scheduling and ensure compliance requirements
Resolve complex customer complaints and act as escalation point
Coach staff on customer conversation strategies and tactics
Monitor workflows and lead high-performing branch teams

Skills

Qualifications

Undergraduate degree

About TD Bank

td.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

2007

View Profile

TD Bank is a U.S.-based retail and commercial bank offering a wide range of personal and business financial products, including checking and savings accounts, credit cards, personal loans, mortgages, and home equity options. The bank provides online and mobile banking services as well as in-store appointments with banking specialists. TD Bank is FDIC-insured and operates as the U.S. subsidiary of Toronto-Dominion Bank (TD Bank Group).