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Manager, Customer Experience at ActiveCampaign - ApplyBlast

Manager, Customer Experience

ActiveCampaign

2 months ago

2.9 on Glassdoor

Heredia, Heredia, Costa Rica

Hybrid

Full Time

Manager

0 applicants

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About this role

ActiveCampaign is seeking a Manager, Customer Experience in Costa Rica to lead and develop a team of Customer Experience Specialists, handle high‑level escalations, and drive operational improvements using data and AI tools. The role combines hands‑on support work with strategic planning and cross‑functional collaboration to enhance the customer journey in a fast‑paced SaaS environment.

Responsibilities

Lead and develop a team of Customer Experience Specialists
Handle high-level customer escalations and collaborate cross-functionally
Analyze performance data to optimize staffing and operational decisions

Skills

About ActiveCampaign

activecampaign.com

Headquarters

Chicago, Illinois, United States

Company Size

1001-5000 employees

Founded

2003

View Profile

ActiveCampaign is a customer experience and marketing automation platform that helps businesses automate marketing, sales, and messaging across email, SMS, WhatsApp and other channels. Its product suite combines email marketing, CRM and sales automation with AI-driven “agents,” predictive insights, segmentation and workflows backed by billions of data points. Companies use ActiveCampaign to run omnichannel campaigns, automate lead nurturing and close deals more efficiently through deep integrations and data-driven personalization.