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Manager, Customer Experience at MoonPay - ApplyBlast

Manager, Customer Experience

MoonPay

10 days ago

3.3 on Glassdoor

Bangalore, Karnataka, India

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Customer Experience leads a team to drive how MoonPay supports customers and partners globally, leveraging AI to enhance workflows and customer satisfaction. This role involves collaborating with Product, Engineering, Compliance, and Risk teams to shape support policies, manage incidents, and improve the overall product experience. The position requires a strong background in customer support operations, crypto fluency, and experience with AI-driven process improvements.

Responsibilities

Lead AI-powered workflow improvements to scale support quality
Manage outsourcing vendors and run 24/7 multi-channel operations
Partner with Product and Engineering to drive product fixes

Skills

About MoonPay

moonpay.com

Headquarters

Miami, Florida, United States

Company Size

201-500 employees

Founded

2018

View Profile

MoonPay is a fiat-to-crypto payments company that acts as a marketplace and on‑ramp, enabling users to buy and sell cryptocurrencies instantly. It provides consumer-facing flows plus developer APIs, SDKs and widgets so wallets, exchanges, NFT platforms and apps can accept credit cards, bank transfers, Apple Pay, PayPal and other local payment methods. MoonPay focuses on a fast, simple user experience with global coverage and compliance/KYC controls to support regulated fiat-to-crypto conversions.