Manager, Customer Service Communications – Reliability
Xfinity
About this role
A Manager at Comcast in the Customer Lifecycle Communications team focuses on designing communication strategies to support customer reliability, especially during outages and service interruptions. The role involves collaborating with various stakeholders to ensure a consistent customer experience and leveraging customer feedback for continuous improvement.
Skills
About Xfinity
xfinity.comXfinity is the consumer brand of Comcast that delivers internet, television, wireless, and home security services in the United States. It provides high-speed broadband, cable TV with on-demand and streaming options, and home phone service, along with Xfinity Mobile for wireless service and smart home products. The company emphasizes bundled plans, digital apps, and customer-centric online experiences to manage accounts and services. Known for its nationwide network and focus on integrated connectivity, Xfinity aims to offer comprehensive entertainment and communications solutions for households and businesses.
Salary
$121k – $157k
per year