Incident Communication Manager

New Relic(2 months ago)

HybridFull TimeSenior$104,272 - $141,368 (estimated)Global Technical Support

About this role

The Incident Communication Manager is the primary contact for planned and unplanned outages within New Relic’s Global Technical Support organization. They act as an operational anchor who helps preserve customer trust by ensuring accurate, timely, and clear messaging during maintenance windows and service interruptions. The role partners with engineering, support, legal, and leadership to maintain communications strategy and continuous improvement of incident communications.

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Required Skills

Incident Communication
Status Page
Root Cause
Stakeholder Management
Technical Writing
Cross Functional
Problem Solving
Coaching
Process Improvement
Monitoring

About New Relic

newrelic.com

New Relic is a cloud-based, all‑in‑one observability platform (New Relic One) that helps engineers monitor, debug, and improve their entire software stack. It combines APM, infrastructure and container metrics, distributed tracing, logs, dashboards, alerts, and many integrations into a single UI and query language, with Quickstarts that make instrumentation fast. Offered as SaaS with a free tier (no credit card required), New Relic is built for developers and operations teams to accelerate troubleshooting, optimize performance, and gain end‑to‑end visibility across services and cloud environments.

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