Manager, Customer Service - Money Market
Fiserv(12 days ago)
About this role
The role involves leading and developing customer service teams in a financial services environment, with a focus on operational excellence, process improvement, and customer satisfaction. The manager oversees performance metrics, coaching, and resource planning to ensure service level agreements are met.
Required Skills
- Leadership
- Customer Service
- Workforce Management
- Quality Assurance
- Data Analysis
- Staffing
- Process Improvement
- Performance Management
- Payment Systems
- Operational Excellence
About Fiserv
fiserv.comFiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
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