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Manager-Customer Service at AT&T - ApplyBlast

Manager-Customer Service

AT&T

4 months ago

3.4 on Glassdoor

Richardson, Texas

Onsite

Full Time

Senior

0 applicants

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About this role

This managerial role at AT&T oversees customer service operations for business services and network solutions. The leader guides a team in resolving escalated issues, enforces policies, and monitors performance metrics to ensure high customer satisfaction and operational efficiency. Key duties include managing complex technical escalations, coaching employees, and coordinating across internal teams to drive continuous improvement.

Responsibilities

Lead and coach a team responsible for provisioning business services
Oversee resolution of complex technical issues and escalated customer complaints
Monitor workload and performance metrics to ensure operational objectives
Coordinate cross-functional teams to drive project completion and process improvement
Manage hiring, firing, and disciplinary actions for subordinates

Skills

About AT&T

att.com

Headquarters

Dallas, Texas, United States

Company Size

10001+ employees

Founded

1876

View Profile

AT&T is a leading telecommunications provider offering wireless service and home internet (AT&T Fiber). The site features promotions on smartphones and unlimited data plans, with 24/7 support and tools to pay bills and manage accounts online.