Cloud Software Group
A Manager, Customer Success Mgmt at ShareFile oversees a team of Customer Success Engineers responsible for 50% of the ARR, focusing on customer retention, product adoption, and expansion opportunities. The role involves creating customer-centric programs, monitoring customer health, and driving strategic initiatives to improve customer satisfaction and reduce churn.
Cloud Software Group (CSG) provides mission‑critical enterprise infrastructure software across virtualization, integration, data management, automation, business intelligence, collaboration, networking, and security. The company unites six product families — Citrix, ibi, Jaspersoft, NetScaler, TIBCO and XenServer — to deliver solutions for app and desktop virtualization, analytics, integration, and secure networking. Headquartered in Fort Lauderdale, CSG focuses on scalable, reliable platforms that help organizations modernize IT, automate operations, and extract value from data across on‑premises and cloud environments.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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