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Lead Analyst - Support Digital at Cloud Software Group - ApplyBlast

Lead Analyst - Support Digital

Cloud Software Group

2 days ago

Bangalore, Karnataka, India

Onsite

Full Time

Senior

0 applicants

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About this role

The Lead Analyst - Support Digital role drives AI-enabled digital transformation by leveraging Generative AI, AI Agents, and conversational AI to enhance customer and agent experiences. The position involves designing, building, and optimizing AI-powered bots, virtual assistants, and RAG-based solutions while managing AI knowledge curation and governance. This role also serves as the business-side technical owner for telephony and contact-center platforms, translating complex requirements into technical solutions and monitoring key performance indicators.

Responsibilities

Drive AI-enabled digital transformation initiatives using Generative AI and automation
Design and optimize AI-powered bots, virtual assistants, and RAG-based solutions
Manage telephony platform requirements and configure IVR, call flows, and routing

Skills

About Cloud Software Group

cloud.com

Headquarters

Fort Lauderdale, Florida, United States

Company Size

10001+ employees

View Profile

Cloud Software Group (CSG) provides mission‑critical enterprise infrastructure software across virtualization, integration, data management, automation, business intelligence, collaboration, networking, and security. The company unites six product families — Citrix, ibi, Jaspersoft, NetScaler, TIBCO and XenServer — to deliver solutions for app and desktop virtualization, analytics, integration, and secure networking. Headquartered in Fort Lauderdale, CSG focuses on scalable, reliable platforms that help organizations modernize IT, automate operations, and extract value from data across on‑premises and cloud environments.