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Manager, Customer Success - West AMER at Cockroach Labs - ApplyBlast

Manager, Customer Success - West AMER

Cockroach Labs

3 months ago

3.8 on Glassdoor

United States

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Manager of Customer Success for West AMER, you will lead and coach a regional team of Customer Success Managers to ensure high customer adoption, satisfaction, and retention. This role involves driving revenue health by managing renewals and expansions, standardizing operational practices, and fostering cross-functional collaboration with Sales, Product, and Engineering. You will act as a hybrid player-coach, directly supporting strategic accounts while building a high-performing, data-driven team within the fast-paced B2B SaaS sector.

Responsibilities

Lead and coach a regional team of Customer Success Managers.
Drive customer adoption, satisfaction, and revenue renewal targets.
Collaborate with Sales and Product to develop joint customer outcomes.
Standardize customer lifecycle programs and operational best practices.
Act as a senior player-coach for strategic and early-stage accounts.

Skills

About Cockroach Labs

cockroachlabs.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2015

View Profile

Cockroach Labs develops CockroachDB, a cloud-agnostic, PostgreSQL-compatible distributed SQL database built for modern, always-on applications. CockroachDB delivers unmatched uptime, horizontal scalability, strong consistency, and data compliance through declarative geo-distribution policies, making it suited for fintech, banking, AI-driven, and enterprise use cases. The platform is available as a fully managed cloud service, a bring-your-own-cloud deployment, and an enterprise self-hosted option.