BlackLine
The Manager, Customer Success defines and executes a program strategy for BlackLine's onboarded customer segment, overseeing adoption, reducing churn, and enhancing customer health. This role leads, hires, trains, and mentors a team of Customer Success Managers, ensuring they deliver high‑quality engagements, success plans, and innovative solutions that drive customer value and expansion.
BlackLine is an agentic financial operations platform that helps Finance and Accounting teams automate Record-to-Report and Invoice-to-Cash processes using its Verity™ AI suite. Its platform centralizes, standardizes, and automates key tasks such as account reconciliations, journal entries, financial close and consolidation, and collections management. Trusted by over 4,300 companies, BlackLine delivers speed, accuracy, and control across the entire financial ecosystem.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for BlackLine.
31% above the average for this role