Manager, Customer Support (Technical Pillar)

The Manager, Customer Support oversees customer support operations and leads a team of engineers to provide technical support and issue resolution for software functionality, setup, upgrades, and application usage. This role is an integral part of the Customer Support Leadership Team, working closely with other leaders to develop processes and initiatives that advance the organization and achieve departmental goals. The position requires a passion for delivering exceptional customer service, strong leadership qualities, and a proven track record of effectively managing a support team in a fast-paced environment.