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Manager, Customer Support at Versaterm - ApplyBlast

Manager, Customer Support

Versaterm

6 months ago

3.8 on Glassdoor

Ottawa, Ontario, Canada

Onsite

Full Time

Manager

0 applicants

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About this role

The Manager, Customer Support leads a team providing technical support, user enablement, and hybrid services across Tier 1 and Tier 2. They ensure SLA compliance, manage customer adoption metrics, and develop team capabilities while handling critical escalations.

Skills

Qualifications

Bachelor's degree in Computer Science, Technology, Information Systems, Business or related fieldITIL certification or service management framework experienceCustomer Success Manager certification (CCSM, CCSMP)SQL knowledge and understanding of system integration conceptsExperience with support automation, AI technologies, and digital transformation

About Versaterm

versaterm.com

Headquarters

Nepean, Ontario, Canada

Company Size

201-500 employees

Founded

1977

View Profile

Versaterm is a public safety technology company that delivers integrated software and services for law enforcement, emergency communications, and first responders — including CAD, records management, mobile/field solutions, 911/PSAP and analytics. For more than 47 years it has partnered with agencies to streamline workflows, improve officer safety, enhance transparency, and strengthen community trust. Versaterm emphasizes configurable, end-to-end platforms and professional services to support data-driven decision‑making and more efficient operations. Agencies choose Versaterm for its deep domain experience and focus on modernizing public safety systems.