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© All Rights Reserved. ApplyBlast.com
Miter
The Manager, Customer Support leads and grows a subset of the Customer Support frontline team, owning queue health, SLA performance, escalations, and coaching across the platform. This role serves as the escalation point for complex payroll, tax, and benefits-enrollment cases while configuring and optimizing the help desk platform to ensure team efficiency. The position requires a player-coach mindset to drive productivity targets and develop support staff in a fast-paced SaaS environment.
Headquarters
San Francisco, California, United States
Company Size
51-200 employees
Founded
2021
Miter is a payroll, HR, expenses, and field operations software platform built for modern contractors. It connects HR, finance, and operations teams in one place, serving as the missing piece that brings projects, payments, and people together. The platform unifies payroll, HR, expense management, and field operations to streamline both back-office and on-site workflows. By bringing people, projects, and payments together in a single system, Miter helps contractor teams operate more efficiently.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Miter.