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Manager, Customer Support at Braze - ApplyBlast

Manager, Customer Support

Braze

1 day ago

4.2 on Glassdoor

São Paulo, São Paulo, Brazil

Hybrid

Full Time

Manager

0 applicants

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About this role

The Manager, Customer Support leads a local team of support specialists to foster strong post-sale technical relationships with customers and ensure consistent achievement of key performance indicators. This role involves conducting regular one-on-ones, delivering actionable feedback, mapping career development paths, and setting and reviewing team objectives. The manager acts as a critical escalation point for complex technical issues and collaborates with global teams to streamline processes and advocate for team standards.

Responsibilities

Lead and mentor a high-performing global customer support team
Monitor team performance and ensure key support metrics meet targets
Manage complex technical escalations and drive root-cause resolution

Skills

About Braze

braze.com

Headquarters

New York, New York, United States

Company Size

1001-5000 employees

Founded

2011

View Profile

Braze is a customer engagement platform that helps brands power real-time, customer‑centric interactions across mobile apps, web, email, SMS, and in‑app messaging. It offers audience segmentation, campaign orchestration, personalization, and journey-building backed by SDKs and APIs to connect product and marketing workflows. The platform includes analytics and experimentation tools and integrates with major data and martech stacks to measure and optimize lifecycle messaging. Marketers and product teams use Braze to deliver timely, personalized experiences that drive engagement and retention.