Manager, Customer Support_Software Product (Bengaluru / Noida)
Precisely International Jobs(7 days ago)
About this role
The Technical Manager will lead a team of support engineers delivering technical support for Precisely's IBM B2Bi / Sterling integrator products, ensuring global 24x7x365 coverage and effective escalation management. This full-time role is based in Bangalore, India and requires strong product knowledge and customer-facing experience within a distributed, multilingual environment.
Required Skills
- IBM B2Bi
- Sterling Integrator
- Technical Support
- Escalation Management
- Team Leadership
- Workforce Planning
- KCS
- Case Management
- Troubleshooting
- Customer Service
+8 more
Qualifications
- Academic Qualification in Computing or Science
About Precisely International Jobs
precisely.comPrecisely helps organizations trust and use their data to drive analytics and AI by providing data integrity, data quality, and location intelligence software and datasets. Its portfolio covers data enrichment, cleansing, matching, governance, geocoding and integration — delivered on-premises and in the cloud to ensure accurate, consistent, and actionable data. More than 12,000 companies in 100 countries, including 95 of the Fortune 100, rely on Precisely to improve decision making, operational efficiency and model outcomes. Enterprises pick Precisely for its enterprise-grade tooling, rich reference/location datasets, and focus on reliable data for better AI and analytics.
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