Manager, CX Consumer Content and Knowledge Systems

Coinbase Careers Page(4 days ago)

HybridFull TimeManager$148,835 - $175,100Customer Support / Content Management

About this role

Coinbase is looking for a Manager of Consumer Content & Knowledge Systems who will oversee the strategy, systems, and operations that support customer knowledge and support experiences. The role involves leading a team, managing knowledge ecosystems, and partnering across departments to enhance customer interactions with AI and automation integration in a high-paced environment.

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Required Skills

Knowledge Management
Content Systems
AI
Analytics
Information Architecture
Customer Experience
BI Tools
Content Strategy
Automation
Leadership

About Coinbase Careers Page

coinbase.com

Coinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.

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