Senior CX Content & Knowledge Associate (AI Vertical)
OneCrew
About this role
The company is developing a leading training platform for runners and is seeking a CX Content & AI Knowledge Specialist. The role involves managing the Help Centre and knowledge processes, ensuring customer support content is accurate, structured, and AI-ready, to improve user experience and support effectiveness.
Skills
About OneCrew
ashbyhq.comAshby is an all‑in‑one recruiting SaaS that consolidates applicant tracking (ATS), analytics, scheduling, and CRM into a single platform for hiring teams. It combines candidate tracking, people analytics, and automation to help companies source, evaluate, and hire more efficiently while improving interviewer and candidate experience. Built for ambitious startups through enterprise teams, Ashby emphasizes clean integrations, customizable workflows, and data‑driven hiring insights.
Recent company news
The SaaS NewsOneCrew Raises $7.5 Million in Series A
Aug 21, 2025
Silicon CanalsBelgian VC Entourage backs San Francisco-based SaaS firm OneCrew; eyes Europan expansion in 2025
Nov 11, 2024
Tech Funding NewsOneCrew raises $7.5M to digitise the $150B paving industry with unified contractor platform — TFN
Aug 20, 2025
For Construction ProsGetting a Smooth Takeoff to Using Paving Company Software
Jun 7, 2023
The SaaS NewsOneCrew Raises $3.25 Million in Seed Round
Nov 12, 2024
About OneCrew
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for OneCrew.
Salary
$35k – $40k
per year