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Manager, Digital Adoption & Engagement at BMO - ApplyBlast

Manager, Digital Adoption & Engagement

BMO

4 months ago

3.6 on Glassdoor

Toronto, ON, CAN

Onsite

Full Time

Senior

0 applicants

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About this role

The Manager, Digital Adoption & Engagement leads the design and optimization of digital adoption journeys to increase self-serve banking usage and reduce cost-to-serve. This role requires strong executive presence and program delivery skills, working across cross-functional teams to execute strategies that drive customer behavior change. Key owners will develop roadmaps, manage key stakeholders, and deliver measurable business outcomes in digital enrollment and transaction migration.

Responsibilities

Develop and evolve digital adoption and transaction migration strategies
Lead end-to-end delivery of digital adoption initiatives across channels
Coordinate cross-functional teams to ensure on-time high-quality delivery
Define and track key performance indicators for customer adoption rates
Ensure initiatives align with regulatory requirements and risk management frameworks

Skills

Qualifications

BS in Business or Related FieldMBA Preferred4-7 years ExperienceExperience in Retail BankingExperience with Digital Channels

About BMO

bmo.com

Headquarters

Toronto, Ontario, Canada

Company Size

10001+ employees

Founded

1817

View Profile

BMO offers a wide range of personal and business banking services, including checking & savings accounts, loans, lines of credit, credit cards and more.