Manager, Dispute Resolution & Quality Assurance
Alberta Motor Association(21 days ago)
About this role
The Manager, Dispute Resolution & Quality Assurance at WCB-Alberta leads the Dispute Resolution and Decision Review Body and the Quality Assurance program to strengthen decision quality, fairness, and client experience. The role provides leadership across claims support functions, drives enterprise insight and learning, and champions digital-first approaches to improve consistency, transparency, and operational outcomes.
Required Skills
- Leadership
- Quality Assurance
- Dispute Resolution
- Decision Review
- Data Analysis
- Stakeholder Engagement
- Mediation
- Policy Analysis
- Change Management
- Digital Fluency
+1 more
Qualifications
- Degree/Diploma in Social Sciences, Rehabilitation, Business or Related Field
- Master's in Business Administration (asset)
- Mediation/Alternative Dispute Resolution Certification (asset)
- Security Clearance
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