Manager, Fraud Customer Service - Money Network
Fiserv(13 days ago)
About this role
The Manager, Fraud Customer Service at Fiserv oversees the support operations for fraud inquiries and cases, ensuring performance, quality, compliance, and customer satisfaction. The role involves leading teams, collaborating with various departments, monitoring key metrics, and driving continuous improvement in fraud prevention processes.
Required Skills
- Fraud Prevention
- Case Management
- Leadership
- Compliance
- Customer Service
- Data Analysis
- Workforce Management
- Regulation E
- Process Improvement
- Team Building
Qualifications
About Fiserv
fiserv.comFiserv is a global fintech and payments company with solutions for banking, global commerce, merchant acquiring, billing and payments, and point-of-sale.
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