Manager I, WFM

Philip Morris International(1 month ago)

Bangalore, IndiaOnsiteFull TimeManager$82,682 - $110,879 (estimated)Workforce Management

About this role

Manager I, WFM at Concentrix is a managerial role within the Workforce Management organization supporting contact center operations in Bangalore. The position is focused on leading WFM functions across client accounts, enabling tools adoption and continuous improvement to support service delivery. This is a full-time, onsite role within Concentrix's client-facing WFM team.

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Required Skills

Contact Center
Communication
Thought Leadership
Forecasting
Capacity Planning
Scheduling
Real-time Adherence
WFM Tools
SQL
Business Intelligence

+3 more

Qualifications

Graduation

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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