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Manager II, Customer Support at Pinterest - ApplyBlast

Manager II, Customer Support

3 days ago

3.8 on Glassdoor

New York, New York, United States

Hybrid

Full Time

Manager

0 applicants

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About this role

The Manager II, Customer Support leads US- and EMEA-based Support Specialists serving priority advertisers and users across key regions. This role involves owning team goals, driving high-impact support programs, and guiding complex escalations to elevate support delivery. The position requires partnering with cross-functional teams to improve processes and leverage AI for operational efficiency.

Responsibilities

Lead and develop a diverse team of US and EMEA-based Support Specialists
Oversee complex support operations including escalations and workflow optimization
Partner with Product Engineering and Sales teams to drive improvement and launch new features

Skills

About Pinterest

pinterestcareers.com

Headquarters

San Francisco, California, United States

Company Size

1001-5000 employees

Founded

2010

View Profile

Pinterest is a visual discovery platform where users find, save, and organize ideas through images and videos on personalized boards. It also operates an advertising business that helps brands reach users based on interests and intent.