Manager, Implementation
eScribers(8 days ago)
About this role
The Manager, Implementation oversees customer satisfaction and project delivery during the implementation phase of products or services. The role involves leading a team, refining deployment methodologies, and collaborating across departments to ensure customer success and operational excellence.
Required Skills
- Project Management
- ITIL
- PMP
- Deployment
- Customer Success
- Leadership
- Operations
- Data Analysis
- Microsoft Office
- Salesforce
Qualifications
- Bachelor’s Degree
- 8-10 years of experience in software implementation or project management
About eScribers
escribers.neteScribers provides transcription and reporting services and software specifically for courts and government agencies. Their platform delivers highly accurate, on-time transcripts at scale and includes remote-hearing support with an automated scheduler plus a Dictation Suite for fieldwork and transcript management. Combining human-reviewed and technology-driven workflows, eScribers supports high-volume scheduling, case management, and accessibility needs. Courts and agencies rely on the company for secure, reliable, and scalable courtroom reporting and remote hearing operations.
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