Manager, Incident Problem Management (NCS) - BCIT

Mayor and City Council of Baltimore(4 months ago)

OnsiteFull TimeManager$99,053 - $163,237Information Technology

About this role

The Baltimore City Office of Information and Technology (BCIT) is seeking a Manager, Incident Problem Management and Executive Level Support. This role is responsible for managing the incident management process for critical incidents, collaborating with agency leaders to identify root causes and develop strategies, and ensuring exceptional customer service for high-level leaders and organizations.

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Required Skills

Incident Management
Collaboration
Customer Service
Automation
Leadership

Qualifications

Bachelor of Science in Information Technology Management
Bachelor of Science in Computer Science
Bachelor of Science in Computer Engineering

About Mayor and City Council of Baltimore

baltimorecitycouncil.com

The Baltimore City Council is the legislative body responsible for governing Baltimore City, Maryland. It consists of elected representatives who serve to create and pass local laws, oversee city governance, and address community issues. The council also engages with citizens, providing resources and information on city policies, legislative processes, council meetings, and city services. Through its dedicated committees and various public initiatives, the Baltimore City Council aims to foster community engagement and legislative transparency.

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