Manager, Incident Problem Management (NCS) - BCIT
Baltimore City Council
About this role
The Baltimore City Office of Information and Technology (BCIT) is seeking a Manager, Incident Problem Management and Executive Level Support. This role is responsible for managing the incident management process for critical incidents, collaborating with agency leaders to identify root causes and develop strategies, and ensuring exceptional customer service for high-level leaders and organizations.
Skills
Qualifications
About Baltimore City Council
baltimorecitycouncil.comThe Baltimore City Council is the legislative body responsible for governing Baltimore City, Maryland. It consists of elected representatives who serve to create and pass local laws, oversee city governance, and address community issues. The council also engages with citizens, providing resources and information on city policies, legislative processes, council meetings, and city services. Through its dedicated committees and various public initiatives, the Baltimore City Council aims to foster community engagement and legislative transparency.
Recent company news
CBS NewsBaltimore, utility company leaders say work in progress to prevent future underground fires
1 week ago
WMAR 2 News BaltimoreBaltimore City Council passes emergency scene bill which bans fire solicitation during an active fire
Oct 21, 2025
WBAL-TVCity council to vote on bill restricting access to emergency scenes
Oct 19, 2025
Baltimore SunBaltimore City Council eyes Uber, Lyft per-ride tax hike to boost revenue
1 month ago
Maryland MattersBaltimore officials push for more action to lower energy bills
Jul 4, 2025
About Baltimore City Council
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Baltimore City Council.
Salary
$99k – $163k
per year
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