Manager, IT Support
Confluent(2 months ago)
About this role
The Manager of IT Support at Confluent is responsible for leading the IT support function for the US region, managing the support ticket queue, and mentoring team members while providing high-quality technical support. This hybrid role involves overseeing complex technical issue resolution, IT asset lifecycle management, and ensuring effective onboarding and offboarding of employees. The Manager will also collaborate with senior leadership to optimize IT services, develop performance reporting metrics, and drive improvements in technical operations.
Required Skills
- IT Support Management
- Technical Operations
- Ticket Management
- Team Mentorship
- User Onboarding
- IT Asset Management
- Problem Solving
- Communication Skills
- Customer Service Focus
- ITSM Tools
+5 more
About Confluent
www.confluent.ioConfluent is a leading data streaming platform that enables organizations to effectively stream, connect, process, and govern their data in real-time. Built on the robust foundations of Apache Kafka® and Apache Flink®, Confluent provides a unified solution that supports a range of data-driven applications and analytics. The platform empowers businesses to harness the full potential of their data, making it accessible and actionable across various use cases. Whether for data integration or real-time analytics, Confluent is designed to facilitate seamless data flow within modern architectures.