Manager, Learning Services

About this role

Responsibilities

• Lead and manage the Learning Services team, including hiring, onboarding, coaching, scheduling, and ongoing professional development of training staff.
• Design, implement, and oversee customer training programs aligned with business objectives and operational goals.
• Drive innovation in learning practices by implementing modern training technologies, mentorship programs, and strategic development initiatives.
• Evaluate training outcomes and learning effectiveness to continuously improve curriculum, delivery methods, and customer experience.
• Manage revenue forecasts, budgets, vendor relationships, and external training partnerships.