Manager, Member Services – Medication Access & Support Programs

Maven Clinic(1 month ago)

RemoteFull TimeManager$106,000 - $125,000Member Services

About this role

Maven is hiring a Manager to lead and scale a Member Services function supporting a pharmacy-enabled medication access program. The role is the operational owner for member experience outcomes, pharmacy coordination, and escalation trends, and manages Team Leads and frontline associates. It requires partnering across clinical, product, legal, and vendor teams to resolve systemic issues and ensure compliance. This is a fully remote, US-based role focused on program scaling and continuous improvement.

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Required Skills

People Management
Coaching
Hiring
Onboarding
Performance Management
Capacity Planning
Pharmacy Coordination
Insurance Navigation
Escalation Management
Risk Management

+8 more

About Maven Clinic

mavenclinic.com

Maven Clinic is a virtual-first women’s and family health company that partners with employers to deliver comprehensive reproductive and family care as an employee benefit. It helps companies retain diverse talent, improve health outcomes, and reduce maternity and fertility costs by supporting every path to parenthood—pregnancy, fertility and egg freezing, adoption, surrogacy, infant care, breastmilk shipping, and manager training. Maven combines clinical specialists, care navigation, and benefits integration to provide coordinated telehealth and support across the family-building journey. Employers adopt Maven to boost retention, employee wellbeing, and manage related healthcare spend.