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© All Rights Reserved. ApplyBlast.com
OnTrac
The Manager of Customer Experience leads customer experience operations, overseeing staff, streamlining procedures, and ensuring efficient workflows. This role develops and executes strategies that enhance the end-to-end customer journey, improve customer satisfaction, and strengthen customer loyalty and retention. The Manager supports escalation pathways between OnTrac’s Commercial and Operations organizations and leads a team of 4–5 employees who support the company’s largest volume and revenue accounts with daily operational questions and escalations.
Headquarters
Chantilly, Virginia, United States
Company Size
5001-10000 employees
Founded
1986
OnTrac is a last-mile delivery and e-commerce parcel carrier that provides fast, flexible, and reliable shipping services for retailers and shippers. Its network reaches roughly 70% of the U.S. population across 31 states and Washington, D.C. The company emphasizes on-time performance and a strong customer experience—summed up by its tagline, “On Time. On Point. OnTrac.” OnTrac offers regional delivery solutions designed to improve transit times and cost-effectiveness for online merchants.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for OnTrac.