Manager of Onboarding

Playground(3 days ago)

New York City, NY, Denver, COOnsiteFull TimeManager$130,000 - $160,000Customer Experience

About this role

A Manager of Customer Onboarding at Playground leads and scales a team responsible for ensuring successful customer transitions onto the platform. The role involves strategy development, process optimization, cross-functional collaboration, and maintaining a focus on customer success to support long-term growth.

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Required Skills

Customer Onboarding
Team Management
Process Improvement
Cross-functional Collaboration
Data Analysis
SaaS
Customer Success
Leadership
Operational Strategy
KPI Tracking

About Playground

www.tryplayground.com

Playground is a leading child care management software designed to streamline billing, registration, communication, attendance, and payroll for early education providers. With a focus on user-friendly features, it is trusted by over 300,000 providers and teachers, making it an essential tool for the child care industry. The platform is tailored to enhance administrative efficiency, improve communication between educators and parents, and ensure a smooth operational flow for childcare facilities. Playground’s comprehensive solution helps users effectively manage their daily tasks while fostering a supportive environment for children.

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